Win the Customer


Duration: 15 mins

What you’ll learn

  • The two questions you should be asking yourself everyday in a customer service role
  • When micromanaging is a good idea
  • Why we need to update the golden rule of customer service


Author Flavio Martins offers 70 rules for creating great customer service, to get people coming back time after time. Find out more about this book, here.

Created By:  Mind Tools