Duration: 1 hr 3 mins
What you’ll learn
- Why good customer service skills should be practiced with our coworkers
- How giving excellent internal service aids the entire company in providing excellent external service
Most everyone understands the importance of treating our organization’s customers with a high level of courtesy and service. But it’s equally important to treat our coworkers (internal customers) with the same level of politeness, respect and civility. Whenever there’s conflict, drama or a lack of respect within our organization it will negatively affect our ability to operate efficiently and hamper our efforts to deliver great service to our external customers.
Created By: SoftSkillsU eLearning