Problem Solving Module


Duration: 15 mins

What you’ll learn

  • How to utilise the P.A.I.D method to identify and solve problems.
  • Ways to analyse and diagnose the root cause of an issue.
  • Reviewing the problem-solving process to improve your skills for the future.


Problem-solving is a valuable skill as problems are often encountered on a daily basis in the workplace. When someone or something is not performing as expected, then a problem exists that needs to be solved. This module explores the P.A.I.D method of problem solving and the creative techniques that can be used to identify the nature of a problem.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.

Created By:  MicroLearn