Handling Complaints Module

Overview

Duration: 15 mins

What you’ll learn

  • Why you should view complaints as an opportunity to improve.
  • Common reasons for complaints and how to resolve them.
  • The importance of body language and active listening in resolving complaints.

Description

This course explores complaints and how, if handled effectively, they can highlight areas for improvement and help an organisation to exceed customer expectations. Research shows that individuals whose complaints are handled well often become the most loyal customers. In this course, we will look at types of complaints, how to deal with them, and steps that can be taken to resolve them.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.

Created By:  MicroLearn