Essentials – Customer Service – Quality In Practice


Duration: 2 hrs

What you’ll learn

  • Define key concepts
  • Refute some myths surrounding quality
  • Relate quality issues to your own work experience
  • Understand what’s required for a successful quality initiative
  • Use a systematic approach for improving quality in your immediate area of work
  • Define some typical quality pitfalls


  • Quality Matters
  • Identify Requirements
  • Satisfy Requirements
  • Conform and Improve
  • The Future

Created By: Jenison