Customer Service


Duration: 1 hr

What you’ll learn

  • Understand the value of creating high level customer service skills which will improve and enrich business success
  • Know the importance of customer service and the costs of poor customer service
  • Know how to assess different customers and meet their individual requirements, with improved communication skills
  • Be able to outline the importance, to a business, of customer service standards, policies and procedures
  • Know how to monitor customer service to ensure it consistently remains at the highest possible level
  • Know how to deal with complaints, including responding positively, and acknowledging and taking ownership of the problem


Our Customer Service Course provides information on the essential elements of excellent customer service; it will increase your understanding of the importance of listening, body language, communication, how you can deal with complaints and understanding refunds and exchange laws. This course is designed to improve your service skills and ensure consistent achievement in meeting your customer expectations.

Target Audience

Nursery Practitioners

Created By: Noodle Now